NorthStarPROPERTY CARE

PROPERTY MAINTENANCE · EXTERIOR CARE · RESPONSIVE SERVICE

Property care that starts with the right response.

NorthStar helps homeowners, landlords, and property managers request maintenance and exterior service without chasing callbacks. Tell us what you need, when you need it, and how urgent it is. Our team reviews the request and routes it to the right next step.

Request Service See How It Works

Urgent issue? Select “Emergency” in the request form so the team can prioritize review.

ONE REQUEST. A CLEAR NEXT STEP.Explore our services
Clear intakeHuman reviewSite visits when neededQuote follow-upService schedulingPost-service follow-up

01 / THE WORK

What NorthStar
can help with

From the outside in.
Care that starts with understanding the job.

01

Pressure Washing

Exterior surface cleaning for homes, rental properties, and managed properties where a site review or scope confirmation may be needed.

Request exterior care
02

Property Maintenance

General property-care requests routed through NorthStar’s intake process so the team can review scope, priority, and next steps.

03

Exterior Cleaning

Exterior cleaning requests assessed by property type, access, condition, and required scope.

04

Routine Property Care

For customers who need recurring attention rather than a one-time request.

05

Rental Turnover Support

Structured property-care requests for landlords preparing or maintaining rental units.

06

Multi-Property Requests

A structured intake path for landlords and property managers coordinating work across more than one property.

Service availability depends on property type, location, job scope, access, and scheduling.

02 / A CONSIDERED PROCESS

A clear path from
request to service

Good service starts before the work begins. Here’s what happens after you reach out.

Start your request
  1. 01

    Send the request

    Tell us the service, property details, preferred date, access method, and priority.

  2. 02

    We review the job

    A team member checks the request and decides whether the next step is a quote, site visit, or another response.

  3. 03

    Site visit if needed

    If the job needs an in-person assessment, NorthStar sends a dedicated site-visit booking link.

  4. 04

    Quote and decision

    The quote is prepared, delivered, and followed up through the service process.

  5. 05

    Service scheduling

    Once the work is approved, the service moves into scheduling using the requested details already captured.

  6. 06

    Completion and follow-up

    After completion, the customer receives a thank-you and follow-up sequence.

PRIORITY-AWARE SERVICE

When it cannot wait

If the request is urgent, choose “Emergency” in the job request form. That flags the inquiry for priority review and allows the team to respond differently from a routine request.

Send an urgent request

Submitting an emergency request does not guarantee immediate dispatch. Availability, service area, safety, and job scope still need to be reviewed.

03 / YOUR PROPERTY, YOUR PRIORITIES

Built for different kinds
of property owners

Homeowners

Straightforward requests, clear scheduling, and fewer back-and-forth messages.

Landlords

A structured way to send property details, access information, and service requirements.

Property Managers

Better intake for multi-property requests and recurring maintenance needs.

04 / THE NORTHSTAR APPROACH

Less chasing.
More follow-through.

Structured intake

Service details are captured upfront instead of scattered across texts and calls.

Priority-aware routing

Emergency and routine requests follow different internal paths.

Human judgment where it matters

Automation handles repetitive steps while staff still reviews decisions that depend on scope, site conditions, or customer approval.

Follow-through

Quotes, site visits, scheduling, and follow-up are connected instead of treated as separate conversations.

05 / SEE THE PROCESS

A request with direction.

Explore an example journey. This demonstration does not submit data or book a service.

  1. Request
  2. New Inquiry
  3. Human Review
  4. Site Visit / Quote
  5. Customer Decision
  6. Ready to Schedule
  7. Service Completed

Normal request: human review determines whether a site visit or quote is the next step.

Illustrative serviceable request. Review may also lead to a follow-up question, Not Qualified, or Lost — Out of Area.

06 / LET’S GET STARTED

Tell NorthStar what the property needs

Share the request once. NorthStar will use the information to review the scope, priority, and next step.

A few details now.
A clearer next step ahead.

Fields marked required must be completed so the team can review your request accurately.

NORTHSTAR / JOB REQUEST

Form not appearing? Open the job request form ↗

07 / GOOD TO KNOW

A little clarity
before you start.

Do I book a site visit right away?

Not always. Start with the job request form. If the request needs an in-person assessment, NorthStar will send a dedicated site-visit booking link.

What happens after I submit the form?

The request is added to NorthStar’s service pipeline for review. The next step may be a site visit, quote preparation, follow-up question, or another response depending on the job.

What if the request is urgent?

Choose “Emergency” in the form. The request will be flagged for priority review.

Does a preferred date guarantee service on that date?

No. The preferred date helps NorthStar understand your timing, but actual scheduling depends on availability, scope, location, and approval.

Can landlords or property managers submit multiple properties?

Yes. Use the form fields provided for property count and service details so the team can assess the request.

When do I receive a quote?

Some requests can move directly into quote preparation. Others may require a site visit first.

A BETTER START TO PROPERTY CARE

Start with the job,
not the phone tag.

Send NorthStar the property details once so the team can review the request and move it to the right next step.

Request Service Emergency requests can be flagged inside the form.